Here you will find answers to common questions about our services, account management, and billing.
If you can't find the answer to your question here, please feel free to register your account to create Support Ticket or start Chat for further assistance.
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a) Have your membership number on hand, which is the contract number located on the first page of the contract, and which begins with the acronym ECPP, ECJD or ECSD. Use same contract number to register your account for support (for example, ECJD-****)
b) It is important to make your reservations as far in advance as possible, as it is subject to availability, and we want to offer you the best accommodation.
In cases of arrival on the same day, please contact our agents immediately via the telephone numbers indicated below.
c) To proceed with your reservation request, please provide the following information:
- number of people (adults and children – ages),
- room distribution, preferred location,
- and any special requirements (e.g. Apartment Suite with 2 rooms, swim-out, adults-only area, etc.).
All requests are subject to hotel availability and may require an additional supplement or upgrade.
Please note that a minimum 2-night stay applies to weekend reservations. The reservation confirmation document (voucher) will be required upon arrival for check-in.
d) For reservations at Hodelpa Hotels, please check the table below.
Please click on WhatsApp, Telephone or Email for contact
| Department | Schedule | Phone | |
| Reservations ECPP |
Monday - Saturday 9:00 am - 5:00 pm |
☏ 829-745-3244 ● WhatsApp ☏ +1-407-605-3085 / USA |
✉ shaira.munoz@myelitecollection.com |
| Reservations ECJD /ECSD |
Monday - Sunday 8:30 am - 5:00 pm |
☏ 809-722-7036 ● WhatsApp ☏ +1-407-605-3088 / USA |
|
| Member services ECPP |
Monday - Friday 9:00 am - 8:00 pm |
☏ 809-723-8515 ● WhatsApp ☏ +1-407-605-3085 / USA |
|
| Member services ECJD /ECSD |
Monday - Friday 9:00 am - 6:00 pm |
☏ 849-455-4278 ● WhatsApp ☏ +1-407-605-3088 / USA |
✉ memberservicesejd@myelitecollection.com |
You will get your username and password 30/45 days after purchasing your membership.
In the same way the instructions for immediate use. For deposit and exchange of weeks with RCI, contact our reservation agents mentioned above.
RCI ☏ +1-800-338-7777 || Dom. Rep. ☏ +1-317-805-9000 www.rci.com week exchange
SPECIAL GUEST ☏ +1-866-296-9003 || Dom. Rep. ☏ +1-829-947-3042
• The current rate (valid for new contracts) is USD $85.00 per person, per night.
Existing contracts will retain a preferential rate of USD $80.00 per person, per night.
Children aged 6 to 11 pay 50% of the rate (an additional supplement applies for Christmas night and New Year’s Eve), with VIP benefits for the contract holders, their parents and children, as well as the beneficiaries registered under the contract (a maximum of four rooms per membership per stay). We have special rates if you exceed the number of rooms mentioned above. Please do not hesitate to contact your Reservations Agent for further information.
• In the event of having additional people to those contemplated in the reservation, it is necessary to inform the hotel prior to arrival for to check availability, as you will understand, since there may not be a room for them. The hotel reserves the right to allow them to enter the property or not, to the property. We count on your understanding and cooperation.
• We remind you that the VIP areas are for the exclusive use of Members or contract holders, who will have priority before their guests.
• We reiterate that reservations are subject to availability, so it is important to make them as soon as possible. On holidays the minimum stay is 4 nights, or less at the discretion of the Hotel.
• Weekends minimum stay is 2 nights or less at the discretion of the hotel.
- Check in (room delivery) is at 4:00 pm (local time)
- Check out (room delivery) at 1:00 pm (local time)
For late check-out until 3:00 pm, please contact our Member Services department beforehand to coordinate availability.
Any change or modification of these schedules will be notified to the member in a timely manner.
Early check-in (from 9:00 a.m. to 1:00 p.m.) has an additional cost.
Prepayment of your reservation is required at the time of the request, which can be made via bank deposit or wire transfer to the hotel account or via credit card authorization.
Prepayments are requested to guarantee the reservation and to expedite the check-in procedure and delivery of rooms at the hotel.
The amount paid remains in credit for a period of 6 months to be used for reservations at the same hotel.
One night will be deducted as a penalty on your next stay.
You will receive an email with all the information necessary for the activation of the cruise certificate. In the case of a RCI bonus week, upon receipt of your ID, it is automatically activated.
Also remember that when booking it will be necessary to pay taxes or services. The cruise certificate is valid for 6 months from activation, and the bonus week is 1 year. Please take into consideration as they are not renewable.
You can contact: cobranzas.pp@myelitecollection.com / Tel. 829-760-5321
It is necessary to remember that in order to reserve and use your benefits, you need to be up to date with your monthly membership and Network Fee payments.
By referring friends and acquiring the membership -initial completed-, you will obtain a gift that you can use as you wish. Just send your name and contact phone number to your Member Services Representative as follows:
| MEMBERSHIP ECPP | ☏ 809-723-8515 ● WhatsApp ☏ +1-407-605-3085 / USA |
✉ xiomara.delacruz@myelitecollection.com |
| MEMBERSHIP ECJD-ECSD | ☏ 849-455-4278 ● WhatsApp ☏ +1-407-605-3088 / USA |
✉ memberservicesejd@myelitecollection.com |